Last updated: 04 / 26 / 2026

This Privacy Policy describes how D.James (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details: including your name, address, phone number, and email.
• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: including your username, password, and account preferences.
• Shopping information: including the items you view, put in your cart, or add to your wishlist.
• Customer support information: including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information to process your payment in order to fulfill your orders and perform our contract with you.
• Tracking technologies such as pixels, web beacons, and cookies when you visit our Site or interact with our advertisements.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to process payments, fulfill orders, send notifications, manage your account, and arrange shipping.
• Marketing and Advertising: We use your personal information for promotional purposes, such as sending marketing communications by email or text message.
• Security and Fraud Prevention: We use your information to detect or investigate possible fraudulent, illegal, or malicious activity.
• Communicating with you: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. We use cookies and similar technologies to improve your experience, analyze traffic, and support our Services. You can set your browser to remove or reject Cookies, but please note that this may impact your user experience.

How We Disclose Personal Information

We may disclose your personal information to trusted third parties when necessary to operate our business and provide our Services, including:

• Service providers that support our store, such as payment processors, shipping providers, customer support services, and technology partners.
• Business and marketing partners, including Shopify, to help provide services and improve your shopping experience.
• Third parties when required to fulfill your orders, when you request or authorize us to share information, or when using third-party integrations.
• Legal authorities or other parties when required by law, to protect our rights, prevent fraud, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Security and Data Retention

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

User Generated Content

If you submit reviews, comments, or other content through our Services, that content may be publicly visible to other users.

Please do not share personal or sensitive information in public areas. We are not responsible for the privacy, security, or misuse of information that you choose to make publicly available.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of these third-party sites.

We encourage you to review the privacy policies and terms of any third-party services you visit. The inclusion of a link does not imply our endorsement of the third-party website or its content.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete such information.

We do not knowingly share or sell the personal information of individuals under 16 years of age.

Your Rights and Choices

Depending on where you live, you may have specific rights regarding your personal information. These rights may include:

• Right to Know / Access: The right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Correction: The right to request that we correct inaccurate personal information that we maintain about you.
• Right to Deletion: The right to request that we delete personal information collected from you, subject to certain legal exceptions.
• Right to Opt-Out of Sale or Sharing: The right to opt-out of the "sale" of your personal information or the "sharing" of your personal information for cross-context behavioral advertising (targeted advertising).
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Exercising Your Rights To exercise any of these rights, please submit a request to us by emailing support@djames-plants.com. To protect your privacy and security, we may take reasonable steps to verify your identity before responding to the request.

Marketing Communications You may opt out of receiving marketing emails from us at any time by using the "unsubscribe" link included at the bottom of our emails. If you opt out, we may still send you non-marketing communications, such as service-related messages regarding your account or ongoing orders.

Complaints

If you have concerns about how we handle your personal information, please contact us. We will review and respond to your request in accordance with applicable laws.

International Users

Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States. We take reasonable measures to protect personal information in accordance with applicable privacy laws.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at support@djames-plants.com.